Contact Us

Got a question about our eufy products? Our team is here to help.

✉️

Send Us an Email

Response within 24-48 working hours

Click the button below to get in touch:



📧 Contact Us by Email

📝 For a quick response, please include:

  • Your order number (if applicable)
  • The eufy product model in question
  • A clear description of your enquiry

🕐 Support Hours

Monday – Friday
9:00am – 6:00pm
Saturday
10:00am – 4:00pm
Sunday
Closed

⏱️ Response Times

24 hrs

Simple enquiries

48 hrs

Technical support

🌍 Supported Languages

🇬🇧 English
🇩🇪 Deutsch
🇫🇷 Français
🇳🇱 Nederlands

Frequently Asked Questions

Check our quick answers before getting in touch

📦 Where is my order?

You’ll receive an email with the tracking number as soon as your order is dispatched. Check your customer account or contact us with your order number.

↩️ How do I return a product?

You have 30 days to return an unused product. Contact us to obtain a prepaid return label.

🔧 My camera won’t connect

Check that your Wi-Fi is set to 2.4 GHz (not 5 GHz), restart the camera and the HomeBase. Consult our installation guide or contact us.

🛡️ What is the warranty?

All eufy products come with a 2-year warranty. Keep your proof of purchase for any warranty claims.

💳 What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal and bank transfers for larger orders.

🚚 Do you deliver to my country?

We deliver throughout Europe: United Kingdom, Ireland, Germany, France, Netherlands, Belgium, Italy, Spain and more. Free delivery on orders over €50.

🇬🇧 Important Information for UK Customers

Orders shipped to the United Kingdom may be subject to customs duties and VAT. Please be aware that any applicable charges are the responsibility of the recipient. Prices displayed are in euros (€) and your bank will convert the amount to pounds sterling (£) at the prevailing exchange rate.

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