The eufy Security products featured on eufy.lu are dispatched by our logistics partners. This page provides all the information you need about delivery of your cameras, video doorbells and alarm systems.
How Shipping Works
Who handles the logistics?
eufy.lu is an information and recommendation platform. When you decide to purchase a eufy product, you are redirected to our commercial partners who handle the entire process: ordering, payment, dispatch and customer service.
Our logistics partners:
- Integrated distribution networks: Complete handling from basket to delivery
- Royal Mail: UK’s trusted postal service
- DPD: Next-day delivery specialists with Predict service
- Hermes/Evri: Flexible delivery with ParcelShops
- UPS: International express shipping specialist
- DHL: European logistics expert
Our role at eufy.lu
We guide you in choosing your security equipment:
- ✅ Detailed product information (specifications, compatibility)
- ✅ Comparisons between eufy models
- ✅ Installation guides and usage tips
- ✅ Direction to the best available offers
Please note: Once redirected to the partner website, they handle your entire transaction.
Simple Ordering Process
From selection to delivery
- Browse eufy.lu: View our information on cameras, video doorbells, alarm systems and accessories
- Select your product: Click the buy button to access the offer
- Complete on the partner website: Secure basket, delivery options, payment
- Receive your confirmation: Email with summary and tracking number
- Track your parcel: Real-time tracking until delivery
- Install your equipment: Enjoy eufy security in your home
Available Delivery Options
Options to suit your needs
When completing your order, you have several choices:
- Standard Delivery: 3-5 working days, often free above a certain amount
- Express Delivery: Next working day, ideal for urgent security needs
- Saturday Delivery: Weekend delivery option available
- Click & Collect: Pick up from a local collection point
- Locker Collection: Secure lockers accessible 24/7 (urban areas)
- Safe Place: Leave parcel in a designated safe location
eufy Security product specifics
eufy security products offer logistical advantages:
- Compact format: Lightweight cameras and doorbells, standard shipping available
- Secure packaging: Enhanced protection for sensitive electronics
- Discreet delivery: Plain packaging without mention of contents
- Complete kits: HomeBase + cameras in one shipment
Delivery Times and Costs
Overview by courier
| Courier | Estimated Time | Options | Average Cost |
|---|---|---|---|
| Integrated network | 1-2 days | Home, Collection point | Free over £25 |
| Royal Mail | 2-3 days | Home, Post Office, Local Collect | Free – £4 |
| DPD | 1-2 days | Home, Pickup Shop, Predict (1-hour slot) | £3 – £7 |
| Hermes/Evri | 2-4 days | Home, ParcelShop, Locker | £2 – £5 |
| UPS | 2-4 days | Home, Access Point | £4 – £10 |
| DHL | 2-5 days | Home, ServicePoint | £5 – £12 |
These prices are indicative. The exact amount is displayed when completing your order with the partner.
Delivery Coverage
Where do we deliver?
eufy Security products are available for delivery across Europe:
🇬🇧 United Kingdom:
- England, Scotland, Wales: Full coverage, 1-3 days standard
- Northern Ireland: Full coverage, may take 1-2 extra days
- Scottish Highlands & Islands: Delivery available, extended timeframes
- Channel Islands: Subject to availability, customs may apply
- Next-day delivery available in most mainland areas
🇮🇪 Republic of Ireland:
- Full nationwide coverage
- Delivery time 3-5 working days
- No customs charges (orders from EU warehouses)
🇩🇪 Germany:
- Complete coverage all federal states
- Extensive DHL network (Packstationen)
- Delivery time 2-4 days
🇫🇷 France:
- Mainland: Full coverage
- Corsica: Delivery available, longer timeframe
- Standard delivery 3-5 days
🇳🇱 Netherlands:
- Complete national coverage
- Many PostNL and DHL points
- Express delivery 24-48h possible
🇧🇪 Belgium:
- Flanders, Wallonia, Brussels all served
- bpost and collection point network
- Delivery time 2-4 days
🇮🇹 Italy:
- Peninsula and islands (Sicily, Sardinia)
- Delivery time 4-6 days
🇪🇸 Spain:
- Iberian peninsula complete
- Balearic and Canary Islands (extended timeframe)
- Delivery time 4-6 days
Tracking Your Order
Real-time tracking
After your purchase is confirmed, you will receive an email containing:
- 📧 Order summary with reference number
- 🔢 Unique tracking number from the courier
- 🔗 Direct link to the tracking portal
- 📅 Estimated delivery date
Tracking stages
- Order confirmed: Payment validated, preparation underway
- Parcel dispatched: Handed over to the courier
- In transit: On its way to your area
- Out for delivery: With your local driver
- Delivered: Handed to recipient or left at collection point
Tracking portals by courier
- Royal Mail: royalmail.com → Track your item
- DPD: dpd.co.uk → Track parcel
- Hermes/Evri: evri.com → Track
- UPS: ups.com/gb → Track
- DHL: dhl.co.uk → Track & Trace
- Yodel: yodel.co.uk → Track your parcel
Free Delivery
When is delivery free?
Free delivery typically applies in these cases:
- ✅ Order above the minimum threshold (often £20-35)
- ✅ Active premium subscription with the partner
- ✅ Eligible product (badge shown on product page)
- ✅ Temporary promotions including free shipping
Good to know: eufy Security products usually exceed the free delivery threshold, particularly cameras, video doorbells and surveillance kits.
When do delivery charges apply?
- ⚠️ Order below the minimum amount
- ⚠️ Express or next-day delivery selected
- ⚠️ Delivery to remote areas (Highlands, Islands)
- ⚠️ Low-value accessories only
Problem Resolution
Damaged parcel on arrival
If your eufy equipment arrives damaged:
- Photograph the packaging and product before unpacking
- Refuse delivery if damage is visible (with the driver present)
- Report immediately to the seller’s customer service (ideally within 48 hours)
- Keep all elements: box, packaging materials, product
- Request exchange or refund according to your preference
Delayed delivery
If your parcel doesn’t arrive within the stated timeframe:
- Check tracking: A delay of 24-48 hours can be normal (busy periods)
- Verify the address entered when ordering
- Contact the courier with your tracking number
- Report to the seller if no update after 5 days
- Request compensation: Goodwill gesture or refund of express fees
Parcel not received or lost
Procedure for an untraceable parcel:
- Check with neighbours or building reception
- Check if left at a collection point (notification sometimes missed)
- Contact the courier for an internal investigation
- Report to the seller after 7 days without news
- Full refund guaranteed by most partners
Returns and Cancellation Rights
Your legal rights
Under UK consumer law, you benefit from strong protections:
- 14-day cooling-off period: Return without giving a reason after receipt
- Full refund: Product price + original delivery costs
- Product condition: Must be complete and unused (original packaging if possible)
- Consumer Rights Act 2015: Additional protections for faulty goods
Returns procedure
- Access your customer account with the seller
- Select the relevant order
- Choose “Return item”
- State the reason (optional but helpful)
- Print the prepaid return label
- Drop off the parcel at a collection point
- Refund within 14 days of receipt by the seller
Warranty on eufy products
Your eufy Security equipment is covered by:
- Statutory warranty: Minimum 2 years (under UK consumer law)
- Anker manufacturer warranty: Typically 2 years (some products up to 3 years)
- eufy Technical support: Help with installation and troubleshooting
Useful Contacts
Courier customer service
Royal Mail:
- 🌐 royalmail.com
- 📞 03457 740 740
- 💬 Online chat available
DPD UK:
- 🌐 dpd.co.uk
- 📞 0121 275 0500
- 💬 Live chat on website
Hermes/Evri:
- 🌐 evri.com
- 📞 0330 808 5456
UPS UK:
- 🌐 ups.com/gb
- 📞 03457 877 877
Official eufy support
For technical questions about your products:
- 🌐 eufy.com/uk/support
- 📧 support@eufylife.com
Contact us (eufy.lu)
For information about the products featured:
- 📧 contact@eufy.lu
- ⏱ Response within 24-48 hours
Please note: eufy.lu does not manage orders, payments or shipments. For any questions about an ongoing order, please contact the seller or relevant courier directly.
Frequently Asked Questions
❓ Does eufy.lu ship the products?
No. eufy.lu is an information and recommendation website. Shipping is handled by our commercial partners when you order through their platforms.
❓ How much does delivery cost for a eufy camera?
Most eufy cameras exceed the free delivery threshold (£20-35). Delivery charges are therefore usually waived for standard shipping.
❓ Can I have a eufyCam kit with HomeBase delivered?
Yes. Complete kits (HomeBase + cameras) are shipped in one secure package. The compact format of eufy products allows for standard shipping.
❓ Is the delivery discreet?
Yes. Parcels are plain without mention of security contents. Ideal for not drawing attention to the installation of a surveillance system.
❓ What should I do if my eufy video doorbell is faulty on arrival?
Contact the seller’s customer service within 48 hours with photos of the fault. You will receive an exchange or refund according to your preference.
❓ Are eufy solar panels deliverable everywhere?
Yes. eufy solar panels are light and compact. They are deliverable to all served areas without weight-related surcharges.
❓ Can I change the delivery address after ordering?
Contact the seller or courier quickly. Changes are possible as long as the parcel is not yet out for delivery.
❓ Do you deliver to Northern Ireland?
Yes. Northern Ireland receives full delivery coverage. Depending on the warehouse location, delivery may take 1-2 extra days compared to mainland UK.
❓ Are there customs charges for UK deliveries?
This depends on the warehouse location. Orders fulfilled from UK warehouses have no customs charges. Orders from EU warehouses may be subject to import duties and VAT.
❓ Can I get next-day delivery?
Yes, most partners offer next-day delivery for orders placed before a cut-off time (usually 2-4pm). Additional charges typically apply.
Last updated: 18 December 2025
The information on this page is provided as a guide. For exact terms, please consult the partner’s website when making your purchase.