At eufy.lu, we do everything possible to ensure the security of your purchases. This page details the technologies and certifications that protect your transactions when buying security cameras, video doorbells and eufy Security systems.
Our Security Commitment
End-to-end protection
Every transaction on eufy.lu benefits from maximum protection. As soon as you access our website, an encrypted connection is established between your browser and our servers. This secure connection is identifiable by the https:// prefix and the padlock icon in the address bar.
Your card details never pass through our servers
This is a fundamental point: your card information (card number, expiry date, security code) is never stored on eufy.lu. This sensitive data is processed exclusively by our certified payment partner, without ever passing through our infrastructure.
Stripe: Our Payment Partner
A world-leading solution
eufy.lu has chosen Stripe as its payment provider. As the global leader in online payment solutions, Stripe processes billions of transactions annually for businesses of all sizes, from startups to multinational corporations.
Certifications and compliance
| Certification | Meaning |
|---|---|
| PCI DSS Level 1 | Highest certification level for processing card payment data |
| Visa Certified | Platform approved by the Visa network |
| Mastercard Certified | Platform approved by the Mastercard network |
| 3D Secure 2 | Strong Customer Authentication compliant with UK regulations |
Guarantees provided by Stripe
- 🔒 Bank-grade encryption: All data is protected by AES-256 encryption
- 🛡️ Data isolation: Your card information is inaccessible to eufy.lu or any third party
- 🔐 Secure infrastructure: Servers compliant with the strictest financial industry standards
- ✅ 24/7 monitoring: Real-time fraud detection and prevention
Protection Technologies
SSL and TLS protocols
The SSL (Secure Socket Layer) and TLS (Transport Layer Security) protocols form the foundation of secure data exchange on the internet. These technologies establish an encrypted communication channel between your device and the payment servers.
How it works:
- Connection establishment: Your browser and the server authenticate each other
- Encryption negotiation: Both parties agree on an encryption algorithm
- Secure transmission: All exchanged data is encrypted and unreadable by third parties
The TLS protocol, the modernised version of SSL, incorporates more robust encryption algorithms. eufy.lu exclusively uses TLS 1.2 and TLS 1.3, the latest and most secure versions.
Encryption of sensitive data
When you enter your payment information, it is instantly encrypted before even leaving your browser. This process guarantees that:
- No unencrypted data travels across the network
- Even if intercepted, the information remains unusable
- Only Stripe servers hold the decryption keys
3D Secure Authentication
Two-factor identity verification
The 3D Secure system (also known as “Verified by Visa” or “Mastercard SecureCode”) adds an authentication step during payment. After entering your card details, you are asked to confirm your identity with your bank.
Authentication methods
Depending on the methods offered by your bank:
- 📱 SMS code: A unique code sent to your mobile phone
- 📲 Banking app: Confirmation via your bank’s app
- 🔐 Digital key: Biometric authentication (fingerprint, facial recognition)
- 🔢 Personal code: Confidential code set up with your bank
Benefits for you
| Benefit | Advantage |
|---|---|
| Fraud protection | A fraudster cannot use your card without access to your authentication method |
| Limited liability | In case of dispute, the burden of proof lies with the card issuer |
| SCA compliance | Adherence to Strong Customer Authentication requirements |
Payment Process
Step by step
- Product selection: Choose your eufy cameras, video doorbells or accessories
- Basket confirmation: Review your order and proceed to payment
- Card details entry: Enter your card information on the secure Stripe page
- 3D Secure authentication: Confirm your identity with your bank
- Confirmation: Receive confirmation of your payment and order
Accepted payment methods
| Type | Accepted cards |
|---|---|
| Credit cards | Visa, Mastercard, American Express |
| Debit cards | Visa Debit, Mastercard Debit, Maestro |
| Prepaid cards | Visa and Mastercard prepaid cards |
Currency note: Prices are displayed in euros (€). Your bank will convert the amount to pounds sterling (£) at the prevailing exchange rate. A small currency conversion fee may apply depending on your card provider.
Protection of Your Personal Data
UK GDPR compliance
eufy.lu strictly adheres to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your personal information is collected only to the extent necessary for processing your order.
What we store
- ✅ Your delivery address (to ship your order)
- ✅ Your email address (for confirmations and tracking)
- ✅ Your order history (for customer service)
What we never store
- ❌ Your card number
- ❌ Your card expiry date
- ❌ The security code (CVV)
- ❌ Your 3D Secure authentication codes
Frequently Asked Questions
❓ Is my payment really secure?
Yes. eufy.lu uses Stripe, one of the most reliable payment providers in the world. Your card details are encrypted and never pass through our servers. Stripe’s PCI DSS Level 1 certification guarantees the highest level of security.
❓ Why do I need to authenticate with my bank?
3D Secure authentication is a protective measure required by UK regulations (Strong Customer Authentication). It ensures that only the legitimate cardholder can make the payment, significantly reducing the risk of fraud.
❓ What should I do if my payment is declined?
Several reasons may explain a decline:
- Spending limit reached on your card
- Failed 3D Secure authentication
- Expired or blocked card
- Card cancellation
Contact your bank to identify the issue or try with a different card.
❓ Are my card details stored anywhere?
No. eufy.lu does not store any card payment data. Only Stripe, our certified payment provider, processes this information in an ultra-secure environment, without ever sharing it.
❓ Can I pay for eufy products shipped across Europe?
Yes. Our payment system accepts bank cards from all European countries and the UK. Prices are displayed in euros, and payment is made in this currency.
❓ How do I know I’m on an authentic payment page?
Always verify:
- The URL starts with https://
- A padlock appears in the address bar
- The domain is eufy.lu or stripe.com
❓ Will I be charged customs duties on my order?
Orders shipped from within the EU to the UK may be subject to customs duties and VAT. Please check current import regulations and be aware that any applicable charges are the responsibility of the recipient.
If Problems Arise
Incomplete transaction
If your payment was not validated but an amount appears on your bank statement, this is usually a pre-authorisation that will be automatically cancelled within 48 to 72 hours.
Suspected fraud
If you notice an unauthorised transaction related to eufy.lu:
- Contact your bank immediately to cancel your card
- Report the incident to our customer service: contact@eufy.lu
- We will cooperate with Stripe and your bank to resolve the issue
Reporting to Action Fraud
If you believe you have been a victim of online fraud, you can report it to:
- 🌐 Action Fraud: actionfraud.police.uk
- 📞 Helpline: 0300 123 2040
Transparency and Trust
Payment security is an absolute priority for eufy.lu. We invest in the best available technologies to provide you with a worry-free shopping experience.
All eufy surveillance systems, security cameras, video doorbells and accessories available on our website can be ordered with complete confidence thanks to our certified payment infrastructure.
Contact
For any questions about payment security:
- 📧 Email: contact@eufy.lu
- 🌐 Website: www.eufy.lu
Information about Stripe:
- 🌐 Official website: stripe.com
- 📄 Security policy: stripe.com/docs/security
Last updated: 18 December 2025
eufy.lu is committed to maintaining the highest security standards to protect your transactions. This page is regularly updated to reflect technological and regulatory developments.